Strategy Development & BEI Services Create Strategic Partnership3 Aug, 2011
Strategy Development & BEI Services Create Strategic Partnership
Bryn Mawr, PA - August 2 , 2011 - Strategy Development and BEI Services Inc. announce a strategic partnership to help dealers improve their service operations and achieve above industry benchmark gross profits. Strategy Development, a leader in helping dealers achieve extraordinary results in growth and profits, will use BEI Services’ depth of data and advanced comparative reporting to drive the development of improved service operations.
“In today’s hectic business environment, management is running 110 miles an hour with more tasks to complete than time required. Understanding this, Strategy Development decided to become experts on using BEI Services data to guide significant improvement in service operations. One exciting aspect of data is the EWD Territory Management product that helps dealers reap the rewards of a consulting engagement immediately. This product has been proven again and again to save dealerships thousands of dollars month in and month out,” says Bud Karakey, VP of Operations for BEI Services.
“Most everybody agrees this product is the best thing since sliced bread in designing service territories and defining car stock, but the problem is getting dealers to take the time needed to complete this process," continues Karakey. "This is one area where Strategy Development consultants come in. They will confer with the management team at the dealerships, then create performance based territories with car stock requirements to get this product implemented quickly so the dealers see an immediate increase in performance. I am not trying to minimize the total effect that SD can have on your service operations using BEI Services data, but this is one example of a quick hit that can fund an entire engagement.”
At the completion of a successful engagement, the dealership will exceed industry benchmark returns of 52% and have the highest level of customer service satisfaction. Additionally, SD consultants will work with BEI Services' machine placement data to ensure the proper implementation of MPS service initiatives that produces returns of 60% and more.
"As a consultant for Strategy Development, I see issues dealers face every day preventing them from improving their profitability and service to their clients. Service territory management is one of the most critical aspects of running a profitable and effective service operation," states Ken Staubitz, Service Operations Consultant for Strategy Development. "Territory management affects a number of areas such as response times, manpower requirements, machine performance and customer satisfaction. After creating the territory, car stocks must be established in order to help maximize the effectiveness of each technician. This process is difficult and time consuming at best; however, BEI Services EWD product makes this task simple."
As a strategic partner with BEI Services, Strategy Development will engage a dealership and BEI Services will process their service data at no cost to the dealer. This will give SD an immediate understanding of the dealership's performance and will provide areas for continued improvement. If territories are an issue, BEI's Territory Management tool will be utilized to help the dealership get its territories and car stocks under control providing an even quicker return on investment.
"After we have completed the initial territories, saving you time and resources, we hand over the controls to the dealer to manage on a monthly basis. This 'kick start' often is all a dealership needs to get them on the right track," adds Staubitz.
About Strategy Development
Strategy Development is a management consulting firm for the technology and outsourcing space specializing in Managed Print Services, business planning, sales effectiveness, advanced sales training, and operational and service improvement. Strategy Development is the recognized industry leader in MPS and has a team of consultants with experience in all functional areas of the imaging dealer. Whether it is improving service operations, implementing an MPS initiative, or building a comprehensive business plan Strategy Development has the experience to support your efforts.
About BEI Services
BEI Services has been providing the world’s only source for unbiased imaging device performance benchmarking since 1993. Tracking more than 1.1 million service calls on more 3.6 million imaging devices monthly, BEI Services can show you what “good” looks like and where you stand in relationship to that benchmark. Having also developed the most successful and accepted technician incentive program in the history of the industry with more than 8300 technicians participating, BEI stands alone as experts in service department benchmarking and managed incentive programs. BEI’s patent pending Territory Management software creates performance based territories in minutes and tells you what car stock your technicians should carry.