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Strategy Development Expands Into Operations Improvement Consulting With Hiring of Jim Boulden

8 Oct, 2008

Strategy Development Expands Into Operations Improvement Consulting With Hiring of Jim Boulden


Bryn Mawr, PA (October 7, 2008) — Strategy Development, a management-consulting firm, is pleased to announce that Jim Boulden has joined the firm as a consultant. In this role, Jim will concentrate in the practice areas of helping companies improve their back office operations and asset management.

“Jim Boulden has solid industry experience to help independent dealers address operational and cash inefficiencies,” said Tom Callinan, founding principal of Strategy Development. “As DFO of IKON’s Boston Marketplace Jim implemented processes that were considered the model at IKON, and earned IKON’s East Region ACE Award. I am excited to have Jim join the firm as a consultant.”

Jim Boulden spent over 30 years in a variety of disciplines within the office equipment industry, primarily as director of financial operations (DFO) for IKON Office Solutions.

Jim began his career in 1977 with A-Copy, Inc in Glastonbury, Connecticut in the service department and was rapidly promoted to field service manager. In 1983, Jim was promoted to regional service manager in A-Copy’s Philadelphia operation and was subsequently promoted to director of financial operations. A-Copy was acquired by IKON Office Solutions in 1983 and became IKON’s largest operating company.

Jim also served as DFO for IKON’s Boston and South Florida Marketplaces, with those operations having achieved IKON’s Marketplace of the Year several times during his tenure. In Jim’s 11 years in Boston, revenue grew from $60 million to $120 million and operating income from 16% to 22%.

As DFO, Jim had primary responsibility for cash flow, asset management, leasing, back office technology, operational effectiveness, and budgeting. Jim was also the lead on major account pricing decisions. As IKON progressed to a more centralized organization, Jim played a key role on the process re-engineering team focused to effectively centralizing inventory, billing and receivables. Processes were designed to insure billing accuracy, inventory management and efficiency of collections. Jim’s business unit was considered “the model” at IKON.

Jim also served on IKON’s East Region Operations Team, assisting other IKON marketplaces to improve their operations. Jim has been recognized as a member of the IKON’s Partner’s Club and also as an IKON East Region ACE.

Jim attended University of Connecticut and Central Connecticut State University with a focus in Business Management and can be reached at boulden@strategydevelopment.org.




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