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Strategy Development Expands Team, Jack Duncan Joins Firm’s Service Practice

16 Sep, 2009

Strategy Development Expands Team, Jack Duncan Joins Firm’s Service Practice

Bryn Mawr, PA (September 2009) - Strategy Development, a management-consulting firm, is pleased to announce that Jack Duncan has joined the firm as a consultant. In this role, Jack will join Mike Woodard in the practice area of improving service deliverable and profit margins.

Duncan brings to Strategy Development an exceptional reputation as a consultant and service leader within the imaging industry. Duncan spent his first 30 years in the industry in numerous service roles from service technician to service manager to vice president of service as well as several years as a regional technical manager for one of the industry’s largest manufacturers. He has served on advisory panels for both manufacturers and software providers.

In his previous position as vice president of service for ASI Business Solutions in Dallas, Duncan successfully navigated the industry model, meeting or exceeding the goals for profits while providing superior service and customer satisfaction. Duncan’s expertise spans all aspects of service and supplies to include inventory and purchasing as well as system administration. Over the last five years, Duncan has been the principal of Jack Duncan Consulting, Inc. (JDC) and has helped many dealers implement or perfect their service reporting and improve service operations. JDC is also a recognized leader in service management training having started its Service Managers University in 2004.

Mike Woodard, service practice leader, commented “Jack is the recognized expert in the industry when it comes to reporting and report driven projects and analysis. Moreover, Jack is the only industry service consultant with extensive experience and expertise using the management systems most commonly used in our industry. We are extremely excited and fortunate to have Jack on our team to add unmatched value to our clients.”

“To me integrity and results are critical in any consulting engagement and after extensive due diligence on Strategy Development and Mike Woodard, it was clear that they deliver on their commitments,” commented Jack Duncan. “I enjoyed my five years as an independent consultant but knew that I needed to join a larger organization to be able to help more dealers achieve their goals,” continued Duncan.

Strategy Development will shortly announce the only advanced service training program in the industry that can fully prepare your management team to effectively lead and manage this critical function. With expertise in systems, reporting, service operations, and employee development Strategy Development is uniquely qualified to provide comprehensive service leadership training.

“I am excited to have Jack join our service consulting practice and the Strategy Development Team,” said Tom Callinan, founding principal of Strategy Development. “Jack has a great reputation in the industry, which is critical to our firm, and brings a skill set in reporting and understanding of management software that nobody can duplicate,” Callinan continued “We now have the only industry consulting practice with demonstrable experience and success in every aspect of service from reporting through operations and into development and succession planning.”

Jack is immediately available to consult with companies on how to maximize the capabilities of their industry management systems in all aspects of service. To schedule consulting time with Jack or to enroll in one of our service training options please e-mail duncan@strategydevelopment.org or woodard@strategydevelopment.org or call 610.742.4701

About Strategy Development

Strategy Development is a management consulting firm for the technology and outsourcing space specializing in business planning, sales effectiveness, training, and operational and service improvement.

Strategy Development was founded on the principle that consultants should deliver results, not just reports. Although an objective assessment is the foundation of any good business or operating plan, it is only the foundation and the real time needs to be spent on the structure and the detail work. Strategy Development will help you and your senior team build, and execute on strategic operating plans (www.strategydevelopment.org)

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