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TABS Honors 87 Dealers with 2008 ProMasters Service Award

26 Mar, 2008

TABS Honors 87 Dealers with 2008 ProMasters Service Award

IRVINE, CA (March 19, 2008) – Toshiba America Business Solutions Inc. (TABS) proudly announces the recipients of its annual ProMasters Service Award and Top Achievement Award, recognizing technical support and customer service excellence among its network of office equipment dealers during the 2008 Toshiba National Dealer Meeting. The ProMasters Program, along with its Service Award, were developed by TABS in 1992 to consistently ensure the highest standard of technical expertise and customer service in the industry for both independent and company-owned dealers.

“At Toshiba, we fundamentally expect our dealers to deliver superior levels of customer satisfaction, and the ProMasters Program provides us the opportunity to publicly recognize and celebrate these successes,” said George Colborn, vice president, Service, TABS. “Toshiba maintains that outstanding customer service yields a superior customer experience – and the fact that the number of ProMasters Award recipients keeps increasing means the number of well-served Toshiba customers grows as well.”

Only dealers that have surpassed rigorous standards and evaluations through an ongoing qualification process, and that continually demonstrate an unyielding commitment toward providing exceptional customer service and knowledge in support of TABS’ multifunction products (MFPs), printer and facsimile products are eligible to receive the ProMasters designation. Those dealers that earn satisfactory scores of at least 700 out of a possible 1,000 in the evaluation process receive the honor of ProMasters status. The highest-scoring dealer in each region (with a minimum of 850 points) is named the ProMasters Top Achievement Award Winner. The 2008 award recipients include:

Top Achievement Award Winners
* American Business Equipment
* Action Business Systems Inc.
* Aaron's Products Inc.
* Stargel Office Solutions
* Toshiba Business Solutions – Michigan
* Toshiba Business Solutions – Brazil

ProMasters Service Award Winners (Independent Dealers)
* A&B Business Inc.
* AA Office Equipment Co. Inc.
* ABS Business Products
* Adams Remco Inc.
* Advanced Business Equipment
* Advanced Image System
* Advanced Office Systems Inc.
* Arizona Office Technology Group
* Atlantic-Tomorrows Office
* AVC Office Automation
* Bishop Business Equipment
* Business Solutions International
* California Office Systems
* Chicago Office Technology Group
* Coast To Coast Business Equipment
* Coastal Business Products
* Copier Corporation of America
* Copy Concepts Inc.
* Copy Doctors Inc.
* Copy Products Inc.
* Delta Blue Electronics
* Dick Roundtree Copiers Inc.
* Diversified Business Solutions
* Document & Network Technologies
* Eagle Systems Inc.
* Flo-Tech, LLC
* Hagan Business Machines of Meadville Inc.
* Hagan Business Machines
* Harrisburg Copiers, LLC
* Howard D. Happy
* HPS Office Systems
* Imagetec L.P.
* Integrated Office Technologies
* James Imaging Systems Inc.
* Kelley Imaging Systems
* Keystone Digital Imaging
* Marnett Business Center
* Michael Business Machines Inc.
* National Copier
* Nauticon Imaging Systems
* North Star Digital Imaging
* Office Business Systems Inc.
* Office Solutions Group
* Pacific Office Automatic
* Premier Business Products
* Premier Systems Inc.
* Ranko S.A.
* Rilaz/El Salvador
* Romis/Uruguay
* Saymar Digital Systems
* Southwest Copy Systems Inc.
* Spartan Copy Systems
* The Copy Shop
* Turks Kern Copy Inc.
* U.S. Business Technology, LLC
* United Imaging
* Virginia Graphics Systems
* VanDyke Inc.
* Zoom Imaging Solutions

ProMasters Service Award Winners (TBS)
* Connected Office Products Inc.
* Engle Business Systems
* Hawaii Business Equipment
* Northern Business Systems
* TBS – Arizona/California
* TBS – California
* TBS – California/Nevada
* TBS – Colorado
* TBS – Florida
* TBS – Kentucky
* TBS – Minnesota
* TBS – Nebraska
* TBS – Chile
* TBS – Georgia
* TBS – Mexico
* TBS – Missouri/Kansas
* TBS – New York
* TBS – New York/New Jersey
* TBS – Panama
* TBS – Texas
* TBS – Venezuela

All TABS dealers nationwide are eligible to enter the ProMasters competition. Qualifications for receiving the ProMasters Award include the fulfillment of specific and demanding requirements, including:

* Toshiba Trained Technicians – ProMasters dealers must maintain a minimum number of technicians with authorized training on each TABS MFP, printer and facsimile model. These technicians must be certified through TABS’ training and service development programs.

* Field Service Operation – ProMasters dealers must manage a comprehensive field service operation and possess proper service tools, manuals and technical bulletins to ensure timely onsite repair and maintenance of customers’ products.

* Ongoing Customer Relations Program – To ensure all TABS customers receive responsive customer support, ProMasters dealers must maintain an ongoing customer relations and satisfaction training program for all technicians and customer support personnel.

* Proactive Preventative Maintenance Program – ProMasters dealers must maintain a preventative maintenance program for all customers’ equipment based on TABS’ periodic inspection policies and procedures, ensuring ongoing reliability of TABS’ products and eliminating unnecessary downtime and operating expenses.

* Equipment Appraisal – To ensure all ProMasters dealers are maintaining TABS’ products according to prescribed standards, all dealers are subjected to a random field equipment appraisal by TABS’ Regional Service specialists. These appraisals ensure customers’ products are adequately maintained.

In addition, TABS dealers that meet these standards are then scored and evaluated by Toshiba’s Regional Service Departments in a number of service, competency, efficiency, and customer satisfaction areas. Detailed, onsite evaluations of customers’ equipment also are performed with grading on equipment condition, performance and overall customer satisfaction.

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