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Technician Route Planning and Cost Savings

29 Oct, 2008

Technician Route Planning and Cost Savings

Mississauga, Ontario, CAN (October 24, 2008) – Nexent Innovations Inc. a provider of service management software for office equipment dealers, has introduced a new mapping feature for its foremost product Miracle Service. “In these economic times, finding ways to further improve productivity and gain cost savings is especially important” said Robert Sombach, VP of Development at Nexent. “This new feature will give dealers the ability to further optimize their scheduling and to save more money”.

Before technicians hit the road, Miracle Service plugs-in the day's jobs and MapPoint plots the most efficient course with turn-by-turn driving directions. Customers' locations, open jobs and assigned technicians are all shown. Some of the key highlights include: Saving time and gas money: This feature quickly calculates mileage, drive time, and expenses in advance.

A visual view of the entire service operation: Customer locations and open jobs are shown on the map view, and can be visually identified by customer type, job type and by assigned technician. Empowering technicians: Customer details such as addresses and phone numbers can be sent to technicians' mobile devices.

Real-time information: Combined with the Miracle Service Blackberry or Pocket PC Portals, Miracle Service clients have access to real-time information. Changes, updates and reschedules can be handled in real-time as the day changes. Visually see which technician is closest and has time available to take new calls to optimize scheduling.

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