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Thermocopy & The Scarlett Group Join Forces to Deliver Managed IT Services

10 Feb, 2010

Thermocopy & The Scarlett Group Join Forces to Deliver Managed IT Services


Knoxville, TN (February 2010) – Working to provide consumers with the most cost effective and comprehensive fixed-price IT services available, Thermocopy and The Scarlett Group, LLC today announced a strategic alliance to deliver Managed IT Services based on The Scarlett Group touchstoneITMS™, a unified product, service and framework of Managed IT Services that standardizes on best practices, resources, characteristics and metrics. As part of the alliance, Thermocopy will deliver managed IT services under the Supportworks™ name to help East Tennessee businesses adopt new technologies faster, as well as reduce the ongoing costs of managing their IT infrastructure.

“In today’s current economic environment, we are always looking for ways to grow our business and differentiate our service offerings.” said J. Mark DeNicola, Chief Financial Officer of Thermocopy. “As a Scarlett Group Partner that is using The Scarlett Group’s TouchCare IT Services, we are able to offer East Tennessee businesses a service that is of very high value to them – support for the breadth and depth of today’s IT support challenges.”

“As a TouchCare Service Provider, which we are integrating into our successful Supportworks™ service offering, we have the tools and services to manage IT issues and proactively resolve potential problems. As a result, we are able to give East Tennessee businesses the assurances they need when selecting a managed service provider.”

“For Business Technology Companies such as Thermocopy The Scarlett Group is the perfect partner. We understand the critical nature of their business and back that up with industry leading support.” said Brian Chancey, CEO of The Scarlett Group.

About Thermocopy
Thermocopy is East Tennessee’s largest business technology company offering multi-functional digital office equipment, managed print services and managed IT solutions to help businesses better manage their office documents and information workflow. Now in its 46th year, the company has more than 60 employees at offices in Knoxville and Johnson City. For Thermocopy’s complete range of products and services, visit www.thermocopy.com.

About the Scarlett Group
The Scarlett Group, LLC is a leading Information Technology Services Management Company that provides proactive IT services through its nationwide network of partners to effectively reduce costs and business risks associated with technology obsolescence, maintenance, IT personnel succession, security, downtime, deployment, training and incident management.  The company’s commitment is to provide enterprise level IT management and process which yields predictability and repeatability at an affordable price.




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