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Toshiba America Business Solutions Inc. Opens Innovation Center

25 Sep, 2006

Toshiba America Business Solutions Inc. Opens Innovation Center

IRVINE, CA - In a show of its continued commitment to customer service and technology leadership, Toshiba America Business Solutions Inc. (TABS) is proud to announce that it opened the doors to its new Innovation Center at the corporate headquarters in Irvine, Calif. A state-of-the-art facility, the Innovation Center is an expanded and updated demo facility for TABS' customers and dealers that showcases the full line-up of TABS' multifunction products (MFPs), printers and software solutions. The Innovation Center is located right off the main lobby and features the latest advancements in presentation technology.

“We're thrilled to open the doors to the new Innovation Center which is yet another demonstration of TABS' commitment to superior customer satisfaction,” said Rick Taylor, president and CEO of TABS. “A true state-of-the-art facility that integrates the latest technological advancements, the Innovation Center celebrates Toshiba's 130-year history of innovation and reinforces our position as a global technology leader.”

The center's wireless network enables executives to print and scan from Toshiba's entire imaging product line. Large plasma screens display TABS' latest software applications for improved document routing and management, and a customized conference table was designed specifically to ensure unobstructed views of the room's focal 80-inch monitor - which features a single-touch screen display to control the center's lighting, DVD players, computer applications, Internet and video conferencing functions.

Launched in tandem with the Innovation Center, Toshiba also opened the doors to its new InTouch Center, a dedicated technical service support center for TABS customers. Unique to the copier industry, the InTouch Center enables its customers to simply call an 800-number to receive immediate, live assistance from hardware and software specialists for their networking and imaging equipment technical support needs.

The InTouch center houses a full fleet of support equipment, so specialists can literally walk over to a model of the system in question to troubleshoot customer problems. Additionally, every network environment supported by TABS' imaging equipment can be replicated on the support specialist's desktop computer. The goal is to increase productivity, reduce average call hold times and expedite issue resolutions - another display of Toshiba's commitment to providing superior customer satisfaction.

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