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Toshiba America Business Solutions Inc. recognized as “First in Class” for Dealer Support

3 Nov, 2010

Toshiba America Business Solutions Inc. recognized as “First in Class” for Dealer Support

IRVINE, CA (Nov. 3, 2010) – Toshiba America Business Solutions Inc. (TABS) today proudly announced they have won “First in Class” MFP Manufacturer for Dealer Support by Marketing Research Consultants, Inc. (MRC), a Hamburg, New Jersey-based consulting firm. Toshiba received the highest approval rating from independent dealers with consistent and unsolicited accolades for the excellent support they offer in MRC’s 25th Annual Dealer Survey.  A total of 295 dealers from across the country participated in this year’s survey.

"Toshiba's selection as ‘First in Class’ MFP Manufacturer is well deserved. Through the years they have been consistently praised by their independent dealers for their strong communication skills, support and programs. The dealers believe it has contributed to their ability to enjoy a high degree of success in selling Toshiba's products," said Frank G. Cannata, president, Marketing Research Consultants, Inc.

“Toshiba focuses tremendous energy behind fostering strong relationships with our dealers, and we always strive to be the best possible partner,” said Mark Mathews, president and chief operating officer, TABS. “It’s gratifying to know that the dealer network holds Toshiba in such high regard for our service and support. We are deeply proud of this recognition.”

The Marketing Research Consultant Dealer Survey Awards are based on feedback from independent office technology dealers representing all copier/multi-function product (MFP) vendors in the industry, and all regions of the country.  Dealers who participated were asked to rank their primary and secondary vendors in four key performance categories – Corporate Support, Distribution, Product Line, and Inventory.

About Marketing Research Consultants, Inc.
Founded in 1979, Marketing Research Consultants, Inc. (MRC) was established by Frank G. Cannata to provide guidance and counseling to the office products industry.  Frank Cannata is noted for his analytical skills, on-target predictions, and current management information pertaining to the office products industry. MRC offers two publication services: The Cannata Report and LiveWire. The Cannata Report is a monthly management report aimed at the office equipment reseller, and LiveWire is an electronically transmitted office technology news service.     

About Toshiba America Business Solutions, Inc.
Toshiba America Business Solutions Inc. (TABS) is an independent operating company of Toshiba Corporation, the seventh largest electronics/electrical equipment company in the world. TABS manages product planning, marketing, sales, service, support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbean. Headquartered in Irvine, Calif., TABS has five divisions:  the Electronic Imaging Division; the Toner Products Division; the Document Solutions Engineering Division; the International Division; and Toshiba Business Solutions (TBS), a wholly-owned subsidiary corporation of TABS, that operates a network of wholly-owned office equipment dealers throughout the United States.

Named the most favored manufacturer ten times by the Business Technology Association (BTA), Toshiba's entire product line, customer support and marketing distribution policies are markers for the industry. For more information on Toshiba products, programs, solutions and services, please visit www.copiers.toshiba.com.

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