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Toshiba America Business Solutions Recognized for Customer Service Excellence

4 Mar, 2009

Toshiba America Business Solutions Recognized for Customer Service Excellence


IRVINE, Calif., (March 2, 2009) – Toshiba America Business Solutions Inc. (TABS) proudly announced today that it was honored with the esteemed “Retail Customer Service Department of the Year” award in the third annual Stevie® Awards for Sales and Customer Service. TABS attributes this award to Toshiba Business Solutions (TBS), their wholly-owned subsidiary group of companies that operate a network of office equipment dealers throughout the United States. The award was presented to TBS last month during a gala at Caesar’s Palace in Las Vegas.

“This year’s honorees demonstrate that even in challenging economic times, it’s possible for organizations to continue to shine in sales and customer service, the two most important functions in business: acquiring and keeping customers,” said Michael Gallagher, president of the Stevie Awards. TBS was honored in the Customer Service Department category, which recognizes not only the management, but everyone who works in customer service within the organization, regardless of their role or location.

It was with a strong desire to establish a clear proactive line of communication between its direct sales channel and its customers that Toshiba initiated a customer service assessment program back in the Fall of 2005. Until this time, Toshiba and its TBS dealers needed a more coordinated method for identifying and addressing customer issues. Individual dealers implemented individual processes that produced only a snapshot of a customer’s level of satisfaction. Today, Toshiba subsidiaries and corporate executives all receive real-time, voice of the customer input, and follow an established process for timely subsidiary response. The review process allows for more immediate issues response, trend identification and course correction.

“It is a tremendous honor to win a Stevie Award in recognition of our highly-successful customer service program,” said George Colborn, vice president, Service, TABS. “Toshiba and our TBS dealers have always recognized the value of customer service, and several years ago, we made a serious, concerted effort to further improve our system. The ultimate benefits are that our customers have tangible proof that their business is valued, and we are better informed of the true status of our customers’ satisfaction.”

TABS also has earned a 2008 CustomerSat “Achievement in Customer Excellence” (ACE) Award for Technical Support Satisfaction, which certifies, acknowledges and celebrates outstanding achievement in customer satisfaction. Receiving both a Stevie Award and a CustomerSat “ACE” Award demonstrates TABS and TBS’ rigorous application of customer feedback processes, and outstanding performance as measured by those processes.

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more on Stevie Awards at www.stevieawards.com.

Toshiba America Business Solutions Inc. (TABS) manages product planning, marketing, sales, service support and distribution of copiers, facsimiles, multifunction printing products, network controllers, and toner products throughout the United States, Mexico, Brazil, Latin America, and the Caribbeanr visit the TABS Web site at www.copiers.toshiba.com.




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