Toshiba Won Best in Overall Support and Earned Nine Other Product Rankings in Annual Reliability Study3 Nov, 2007
Toshiba Won Best in Overall Support and Earned Nine Other Product Rankings in Annual Reliability Study
IRVINE, CA – Toshiba America Business Solutions Inc. (TABS) is proud to announce that it achieved the highest “Overall Support” rating in the “Annual Multifunctional Reliability Study” conducted by The Office Products Analyst (OPA), published by Industry Analysts Inc. Toshiba won “Best in Overall Support” with a cumulative rating of 8.57 out of 10, outranking seven other primary brands. Eight Toshiba multifunction products (MFPs) also earned spots on OPA’s “Recommended Purchase List” and a ninth MFP was rated “Most Reliable” in its product category.
“Anyone in the market for a reliable MFP should strongly consider Toshiba products as the company continually has proven itself throughout the years that OPA has conducted the annual study on MFP reliability,” said Andy Slawetsky, president, Industry Analysts. “We congratulate Toshiba for its outstanding performance and another fine showing in this year’s study.”
The OPA “Annual Multifunctional Reliability Study” represents opinions from 152 dealer service managers, encompassing 46,514 monochrome MFPs. Participants rated devices in a variety of categories on a scale of 1-10, lowest to highest respectively. Toshiba ranked best in 14 of 39 performance categories within the four primary categories of Products, Service Support, Product Reliability and Inventory.
Eight e-STUDIO™ MFPs earned spots on OPA’s “Recommended Purchase List” including: e-STUDIO202L (8.7), e-STUDIO232 (8.6), e-STUDIO282 (8.6), e-STUDIO352 (8.8), e-STUDIO452 (8.6), e-STUDIO650 (8.8), e-STUDIO720 (9.0) and e-STUDIO850 (8.8). The e-STUDIO120 also rated “Most Reliable” in the under 15 pages-per-minute (PPM) speed category, averaging “an impressive 28,625 pages between service calls.”
“The OPA ‘Annual Multifunctional Reliability Study’ is an important benchmark in our industry as it is compiled based on critical technician feedback,” said Kay Fernandez, director, Products and Solutions Marketing, TABS. “We strive to develop products and solutions that incorporate leading edge technology while offering superior quality and reliability.”