Transco Business Technologies, a Global Imaging Systems Company, Automates its Entire Service Operation by Leveraging MWA Intelligence Solutions18 Jul, 2007
Transco Business Technologies, a Global Imaging Systems Company, Automates its Entire Service Operation by Leveraging MWA Intelligence Solutions
SCOTTSDALE, Ariz. — MWA Intelligence, Inc. (MWAi), a leader in remote asset management tools and mobile workforce automation systems and services, today announced the successful deployment of its mobile workforce automation and service management applications, Intelligent Service, at Transco Business Technologies.
Transco Business Technologies operates across the state of Maine with two locations and has been delivering the best-of-breed solutions from the finest manufacturers and striving toward excellence in customer service. Transco Business Technologies reached out to MWA Intelligence to integrate its supply chain, service, dispatch, field service and operations processes into a single turnkey solution to meet its business requirements of being a leader in the marketplace and to continue to exceed the high standards of Global Imaging Systems.
“To reinforce our market leadership in providing excellent customer service, Transco Business Technologies has chosen MWA Intelligence service automation and management solution to more effectively manage our business needs and continue to meeting clients service expectations,” stated Tom Kane, President of Transco Business Technologies. “We chose MWAi Intelligent Service solution because we are confident in its ability to enhance the way our business works, reduce our expenses and allow us to deliver better customer service.”
Intelligent Service module of MWAi’s M2M Enterprise solution suite is being used to manage the entire lifecycle of every single service call on a daily basis. Transco Business Technologies technicians are equipped with BlackBerry devices processing business-critical information in connected and disconnected modes regardless of wireless carrier selection. Technicians are leveraging leading-edge technologies such as barcode scanning, parts/inventory management and more to improve their efficiencies while focusing what really matters – their customers.
“We are very excited to add Transco Business Technologies to the list of Global companies who already use our solutions. Our strategic partnership with Global Imaging Systems and Transco Business Technologies sends a strong message to the marketplace that MWAi has a winning strategy for delivering competitive advantage and differentiated value-added solutions to office equipment dealers.” said Michael T. Stramaglio, CEO and President of MWA Intelligence, Inc.
Our solution is proven to help companies like Transco Business Technologies provide greater responsiveness to its customers, increased number of service calls closed daily while improving parts, inventory and service expense management.