Two Kyocera Office Equipment Dealers Recognized by J.D. Power and Associates17 Aug, 2004
Two Kyocera Office Equipment Dealers Recognized by J.D. Power and Associates
Kyocera Mita America announced that two dealers have achieved certification through the J.D. Power and Associates Certified Dealer Program, the office equipment industry's premier award for customer service excellence.
Heritage Business Systems, Inc. of Pennsauken, NJ and One Stop Business Centers, Inc., Burlington, MA., join an elite group of certified Kyocera dealers who have the highest level of satisfaction in their sales and service organizations.
"The number of dealers who appreciate just how valuable this certification can be within their local market continues to grow," said Michael Pietrunti, senior vice president of marketing and technical services for Kyocera Mita America. "This certification allows those dealers in the program to differentiate themselves within their local market, which helps to contribute to increased customer traffic and higher sales. These dealers are positioned as industry-wide leaders in customer satisfaction."
Kyocera Mita America commissioned J.D. Power and Associates to develop a first-of-its-kind program for the office equipment and imaging industry. The program surveys Kyocera's customers and certifies those dealers that meet or exceed national benchmarks for sales and service customer satisfaction.
The certification program recognizes office equipment dealers for outstanding customer satisfaction based on industry-wide standards established by the J.D. Power and Associates 2003 Copier Customer Satisfaction Study. Certification is based on customer satisfaction with an office equipment dealer's product knowledge, expertise in machine operation, ability to advise customers about their specific needs, and timely delivery of the equipment. Certification is valid for one year, after which the dealer may apply for re-certification.