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Xerox Assembles Hundreds to Provide Imaging Needs at Olympics

17 Aug, 2004

Xerox Assembles Hundreds to Provide Imaging Needs at Olympics

As the Athens 2004 Olympic Games commence, Xerox has assembled a force of over 230 engineers from 19 countries to handle the printing and publishing needs of the Games.

To meet the Athens 2004 Olympic committee's guidelines, that results need to be recorded, tabulated and reported in hard copy to press, broadcasters, judges, Olympic officials, athletes, sponsors and Olympic staff, within five minutes of the completion of each event, Xerox has created significant infrastructure on site across the 35 competition venues and 26 non-competition venues and guarantees it will have a technician on site within only 10 minutes should a fault be reported, wherever it occurs across all 61 venues.

To help fulfill this pledge, the Technical Operations Centre (TOC), will be manned around the clock during the event. The TOC allows Xerox technicians to monitor all networked devices, enabling Xerox to anticipate any issues that may arise and check or replace equipment before any problems actually occur. Xerox is able to monitor all 6 000 pieces of equipment through its CentreWare Network Services, which monitor and manage print and fax jobs. CentreWare will act as the central command centre providing information about all devices available on the network servers and jobs printed to those devices, including troubleshooting paper jams, deleting or holding print and fax jobs, and delivering the network device status of any piece of Xerox equipment installed in an Olympic location.

"The service levels in place, amount of equipment provided, and ability of Xerox engineers to handle all the document needs for the Athens 2004 Olympic Games is a recognition of how critical the behind-the-scenes processes are to making the event run smoothly," says Vince Schaeffer, director, Worldwide Olympic Operations for Xerox. "The bottom line at events like this is that customers want to know that their systems will work when needed, and that there are systems in place to ensure near 100% availability. This is what we aim to achieve for the full 17 days of the Olympic Games."

Throughout Xerox's 40-year relationship with the Olympics, the complexity of the document processing requirements has evolved dramatically. In 1964, during the Winter Olympic Games in Innsbruck, Austria, plain-paper copiers were used to print seven copies per minute. During the Summer Olympic Games in Greece in 2004, more than 6 000 printers, copiers and multifunction machines will support over 120 million pages of printing, between 10 000 and 18 000 different reports throughout the 17 days. The Athens 2004 Olympic Games will be broadcast to billions of homes around the world which, combined with the 'live' nature of the event itself, leaves no margin for error.

"Xerox is the leader in document outsourcing, which brings to the project an unequalled understanding of document and print management," says Gerhard Heiberg, IOC Marketing Commission Chairman. "We are delighted that Xerox's expertise and experience allows unprecedented service levels that will help to ensure a successful Athens 2004 Olympic Games."

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