Xerox Extends Information Technology Services Contract with EDS30 Apr, 2008
Xerox Extends Information Technology Services Contract with EDS
PLANO, Texas and NORWALK, Conn., April 17 - EDS and Xerox Corporation announced today a $263 million agreement whereby EDS will manage and support Xerox's end-user computing environment, deliver internal Service Desk services, and provide mainframe services for an additional five years. The extended and expanded agreement provides the scale and flexibility for Xerox to stay ahead of technology advances and easily respond to changing and evolving market needs worldwide.
"As long-time business partners, this next stage modernizes our relationship," said John McDermott, CIO for Xerox. "EDS mirrors our global reach and has extensive knowledge of our business, industry and IT in general that helps reduce our overall IT spend and adds to our commitment to improving agility, productivity and service with technology."
This new agreement includes governance processes to drive and support ongoing innovation for both Xerox and EDS and a contract structure that allows for services and technology to be enhanced or replaced over the life of the contract as business needs change.
Under the terms of the agreement, EDS will continue to manage the Xerox employee computing environment, which includes service desk and support for computing devices and servers. Supporting more than 55,000 users in more than 20 countries, the agreement includes enterprise directory, e-mail/mobile/collaboration, account administration, software distribution, asset tracking and security services. EDS will also support users with a single-point-of-contact service desk in 21 languages. In addition, EDS will continue to provide mission-critical and reliable mainframe services, which include hosting and operations management.
"Today's global economy requires product and services companies such as Xerox to have near-real time ability to adapt and change to serve varying and evolving needs worldwide," said Darl Davidson, vice president, U.S. Manufacturing Industry, EDS. "As Xerox's business ally, we're beginning the next chapter of our relationship to help the company launch the next phase in its long and successful existence."
The new delivery model in this agreement expands the use of EDS' Best Shore(R) capabilities through EDS Regional Support Centers worldwide with the extension into Budapest, Hungary, and expansion of EDS' Mumbai, India center. It is also based on the Information Technology Infrastructure Library (ITIL(R)), a standard set of best practice approaches and procedures that improve IT service delivery and helps organizations such as Xerox improve productivity.