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ECi Software Solutions: A Key Technology Partner for Today’s Office Equipment Dealer

3 Mar, 2011 By: Editorial Staff imageSource

ECi Software Solutions: A Key Technology Partner for Today’s Office Equipment Dealer

“In the kind of market we face today, competition is too
fierce and customers are too demanding for dealers not to be taking advantage of
every opportunity to run their business as efficiently as possible.” That’s
Laryssa Alexander talking, president of ECi’s OMD and La Crosse divisions, and a
veteran of the office equipment industry. The philosophy she puts forward is one
that drives software and solutions development at ECi as it seeks to give its
dealers the tools they need for success. 

“Dealers need better access to
information, streamlined processes, more and better e-commerce capabilities,
streamlined communications with suppliers and more,” she contends. “Without a
strong and evolving technology infrastructure, they will be handcuffed and
unable to meet market and customer demands.” 

The good news for the
1,000-plus office equipment dealers currently using ECi systems to run their
businesses is that Alexander and her team are dedicated to making sure the
handcuffs are off and the technology resources are in place to keep them
competitive and growing.

Whether it’s a sales and service module on OMD, sales intelligence on La Crosse
or multi-vertical market management capabilities on DDMS, dealers will find a
solution that’s right for them, built on the basis of office equipment expertise
and experience that goes back over 30 years. “The La Crosse Management System is
not only a provider of software, but also a business partner who has allowed us
to grow and prosper in a highly competitive industry,” says Andrew Yetzer of MT
Business Technologies. “La Crosse provides the software, the support and the
industry knowledge and experience that allow our focus to be on growing our
business.” And Yetzer is not alone!

 “What I like about OMD is that you can
really determine where you’re profitable and where you’re not,” says Jim
Sauerhoefer, owner of Scottsdale, Arizona-based Future Digital. “I’m convinced
that there’s no other product out there that can run better than what OMD can.”
Adds James Foxworth, director of operations at Herald Office Systems in Dillon,
South Carolina: “Our Equipment Sales and Service Division has been able to take
advantage of DDMS reporting to help us track the office equipment in the field
and the machines and parts in inventory.

In addition, the ability to track our
technicians using the DDMS technician monitor results in a more professional
service call with a better response time, which also helps us to control costs.”

The Right Choice
Given the pace of change in today’s industry and the
sometimes bewildering range of technology options available to the dealer,
making the right choice and building the right system is no easy task. But
that’s another area where ECi’s unique combination of industry expertise and
experience shines. “Investing in technology purely for the sake of technology
won’t deliver a strong return on its own,” warns ECi chief operating officer, 
Trevor Gruenewald.

“Technology’s primary role is to support and enable a
dealer’s strategic initiatives,” he points out. “That’s why I recommend that a
dealer define their goals and strategies with their technology partner first and
then determine the role technology can play to help realize those goals.
Investing in technology as a business solution to meet your strategic needs will
ensure the proper priorities and produce the highest return for you and your

At the upcoming ITEX expo, a key focus for ECi will be on helping
its dealers make the most of the diversification opportunities that are
available to them in today’s market. “In this competitive climate, it is
important for our dealers to utilize all of the tools and products available to
them and look for new revenue streams,” Gruenewald maintains. “Whether it be
going into an adjacent market or just expanding their portfolio of services, we
have the broadest and most complete suite of tools to get them there,” he says.

Greater Resource
And while ECi executives can point with pride to the
industry’s largest and most experienced team when it comes to software
development and technical support, an even greater resource is the close working
partnership they enjoy with dealers. OMD, La Crosse and DDMS each benefit from
active and enthusiastic dealer advisory councils who meet on a regular basis to
provide input on programs and enhancements and help set priorities for the

“We understand the ins and outs of a dealer’s business, because we
listen to them and embrace the role our dealer advisory councils’ play as a
critical resource for our own planning,” says Alexander. “It’s a major reason
why our solutions today have the flexibility and scalability to support the very
smallest and largest dealers in the industry and it’s why we’ve been able to
serve as a key technology partner for them for over 30 years.”

To learn more about how ECi technology can keep your
dealership growing & profitable, visit Booth 301 at ITEX, Mar. 22-23 at the
Walter E. Washington Convention Center in DC.

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