It’s that time again…the dreaded annual review with one of your key staff members. For some companies this is such an arduous process that they simply stop doing it. I’ve had many a dealer tell me that they believe it’s a waste of time saying, “All the employee wants to know is...More>>

Unlike the generation before us, vast technology choices are available to solve business challenges today. Deciphering the acronyms, however, almost demands a pocket lexicon, and conflicting definitions can make it difficult to translate them into anything meaningful.   Selecting...More>>

To remain competitive in service you need to learn how to improve productivity and lessen costs. It takes the willingness of owners, managers, technicians, etc., while learning the latest benchmarks, newer methods, the uses of today’s technology, while retaining some key basics that...More>>

First, let’s examine the historical team building formula and consider the transition influences that have direct impact on its components:     You must start with the right peopleYou must have a strong belief that each team member can succeedThe team must share a...More>>

The Print Industry has been with us for over 50 years, and during that time, we have seen several major changes from both a technology and financial aspect. First, was our switch from Analog to Digital devices, then our adoption of Color, and Cost per Page (CPP) billing, and finally the...More>>