Article
Grab Your (MPS) Customers with Social Media 28 Jul, 2011
You need to get the message out daily or weekly on how effective your Managed Print Services (or other services) are. We live in a world where customers and suppliers need 24/7 access to finding information - and yes, other than your “static” website just waiting for prospects. Instead or in...More>>
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Article
Analyze if Your Service is Best in Class 28 Jul, 2011
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Article
Analyze if Your Service is Best in Class 28 Jul, 2011
Throughout our travels we have seen many “good” service organizations. However, “best-in-class” service organizations are a rare breed. We notice that some organizations are laser focused on margin gains at the expense of providing outstanding client service. Yet in other cases,...More>>
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Article
“Advance” Dealer Grows All-Around Services 28 Jul, 2011
Advance – The Document Specialists is an independent dealer serving the Baltimore-metropolitan area for more than 47 years. Since its inception in 1964, Advance has grown to become a staple in the marketplace as the top dealer for Canon, Ricoh/Savin, Konica Minolta, KIP, Panasonic,...More>>
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Article
How does MPS align with your IT business strategy? 28 Jul, 2011
More and more it seems we can't find needed information quickly enough. Many of our document processes seem inefficient and costly. Ask yourself, “Do these document technologies seem outdated? Is managing them out of control?”
The big question is, are you and your customers’ yet focused on...More>>
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