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Is Your Service Best in Class?   8 Aug, 2011

Throughout our travels we have seen many “good” service organizations. However, “best-in-class” service organizations are a rare breed.  We notice that some organizations are laser focused on margin gains at the expense of providing outstanding client service.  Yet in other cases,...More>>

Article
More Stories from the HR Files    8 Aug, 2011

Looking for the perfect candidate to interview (who may not be looking for you) is a challenge. Wouldn’t it be great if you had top notch candidates lined up at your door wanting to come to work for you?  In the ideal world, this would happen.  Unfortunately, most of us live in the real...More>>

Article
Advance The Document Specialists    8 Aug, 2011

Presented an imageSource Perfect Image Award at ITEX 2011 (Outstanding Use of Website) that ultimately showcases their effective all around services, Advance – The Document Specialists is an independent dealer serving the Baltimore-metropolitan area for more than 47 years. Since its inception...More>>

Article
Grab Your (MPS) Customers with Social Media   28 Jul, 2011

You need to get the message out daily or weekly on how effective your Managed Print Services (or other services) are. We live in a world where customers and suppliers need 24/7 access to finding information - and yes, other than your “static” website just waiting for prospects. Instead or in...More>>

Article
Analyze if Your Service is Best in Class     28 Jul, 2011

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Article
Analyze if Your Service is Best in Class     28 Jul, 2011

Throughout our travels we have seen many “good” service organizations. However, “best-in-class” service organizations are a rare breed.  We notice that some organizations are laser focused on margin gains at the expense of providing outstanding client service.  Yet in other cases,...More>>

Article
“Advance” Dealer Grows All-Around Services   28 Jul, 2011

Advance – The Document Specialists is an independent dealer serving the Baltimore-metropolitan area for more than 47 years.  Since its inception in 1964, Advance has grown to become a staple in the marketplace as the top dealer for Canon, Ricoh/Savin, Konica Minolta, KIP, Panasonic,...More>>

Article
How does MPS align with your IT business strategy?    28 Jul, 2011

More and more it seems we can't find needed information quickly enough. Many of our document processes seem inefficient and costly. Ask yourself, “Do these document technologies seem outdated? Is managing them out of control?” The big question is, are you and your customers’ yet focused on...More>>

Article
Des Plaines Office Equipment Launches Speakers Bureau on Managed Print Services & Copier Security Issues   28 Jul, 2011

Des Plaines Office Equipment (DPOE) announces the launch of its Speakers Bureau on Print Managed Services and copier security issues. According to DPOE President Chip Miceli, both issues can have great impact on businesses.Print Management – which takes a “big picture” look at the total...More>>

Article
Solutions for Keeping it Green   13 Jul, 2011

A decade ago, the ecological term “green” evoked reactions ranging from “a fad” to “higher costs for minimally improved products” to the more recent shift in perception (along with an awakening of social consciousness), the realization that a “green strategy” that is good for the...More>>





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