Throughout our travels we have seen many “good” service organizations. However, “best-in-class” service organizations are a rare breed.  We notice that some organizations are laser focused on margin gains at the expense of providing outstanding client service.  Yet in other cases,...More>>

Advance – The Document Specialists is an independent dealer serving the Baltimore-metropolitan area for more than 47 years.  Since its inception in 1964, Advance has grown to become a staple in the marketplace as the top dealer for Canon, Ricoh/Savin, Konica Minolta, KIP, Panasonic,...More>>

More and more it seems we can't find needed information quickly enough. Many of our document processes seem inefficient and costly. Ask yourself, “Do these document technologies seem outdated? Is managing them out of control?” The big question is, are you and your customers’ yet focused on...More>>

Des Plaines Office Equipment (DPOE) announces the launch of its Speakers Bureau on Print Managed Services and copier security issues. According to DPOE President Chip Miceli, both issues can have great impact on businesses.Print Management – which takes a “big picture” look at the total...More>>

A decade ago, the ecological term “green” evoked reactions ranging from “a fad” to “higher costs for minimally improved products” to the more recent shift in perception (along with an awakening of social consciousness), the realization that a “green strategy” that is good for the...More>>