Article
Managed Service: The View from the Cloud 13 Jul, 2011
Once again, a shift in the office automation industry has taken shape, and Managed Services has been ushered in as the latest focal point in an ever evolving landscape of solutions based business models. Over the course of a handful of years, we have moved from equipment-plus-service to CPC (Cost...More>>
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Article
Do You Have a Written Business Plan? 13 Jul, 2011
I get to talk to all levels of people; OEMs, Dealers, VARs & End Users. With MPSConnect, I’m in a wonderful position to talk to just about everybody in the MPS industry. Dealers approach me all the time asking, “Should I get into MPS or not?” or “How can I make MPS work for me?” And...More>>
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Article
MPS - What is the Response Time? 13 Jul, 2011
Your organization just took over a new MPS account; expectations are high and everyone is excited about this additional opportunity. It is critical for your organization to put its best foot forward and exceed the new client’s expectations. Are the client’s expectations for Service and Service...More>>
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Article
MPS – What is the Response Time? 30 Jun, 2011
Your organization just took over a new MPS account; expectations are high and everyone is excited about this additional opportunity. It is critical for your organization to put its best foot forward and exceed the new client’s expectations. Are the client’s expectations for...More>>
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Article
Ricoh Joins Managed Print Services Association at Foundation Member Level 28 Jun, 2011
Columbus, OH – June 27, 2011 - Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions, has just signed on as the first manufacturer to join the Managed Print Services Association (MPSA) at its highest commitment level, the Foundation...More>>
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