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More Stories from the HR Files    8 Aug, 2011

Looking for the perfect candidate to interview (who may not be looking for you) is a challenge. Wouldn’t it be great if you had top notch candidates lined up at your door wanting to come to work for you?  In the ideal world, this would happen.  Unfortunately, most of us live in the real...More>>

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Advance The Document Specialists    8 Aug, 2011

Presented an imageSource Perfect Image Award at ITEX 2011 (Outstanding Use of Website) that ultimately showcases their effective all around services, Advance – The Document Specialists is an independent dealer serving the Baltimore-metropolitan area for more than 47 years. Since its inception...More>>

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Grab Your (MPS) Customers with Social Media   28 Jul, 2011

You need to get the message out daily or weekly on how effective your Managed Print Services (or other services) are. We live in a world where customers and suppliers need 24/7 access to finding information - and yes, other than your “static” website just waiting for prospects. Instead or in...More>>

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Analyze if Your Service is Best in Class     28 Jul, 2011

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Analyze if Your Service is Best in Class     28 Jul, 2011

Throughout our travels we have seen many “good” service organizations. However, “best-in-class” service organizations are a rare breed.  We notice that some organizations are laser focused on margin gains at the expense of providing outstanding client service.  Yet in other cases,...More>>





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