The assimilation of new features into familiar and reliable products is something we have grown to expect in any industry. Changing and improving products is a necessity—from toothpaste to cars and, of course, laser printers. As we have seen over the past couple of years,...More>>

Today’s office equipment service department is selling and implementing knowledge as our number one product. The term solution is synonymous with the word training as techs must put into practice new ways to accomplish procedures. Enabling customers to use the products sold to them usually...More>>

Although many copier/printer dealers have never considered offering water/coffee service to their customers, PHSI has developed a professional and innovative national dealership program that will allow dealers to offer this quality service to their customers at reasonable prices while...More>>

The Q-Imaging dealer concept was founded in Austin, Texas by GCC International, Ltd. when it became apparent that there was a need for an alternative to highly priced OEM printer consumables and other remanufactured/recycled imaging products. The general growing demand for an alternative...More>>

I remember back in 1973 telling a typewriter dealer that if he wanted to become an authorized copier dealer he would have to hire one service technician for every 100 copiers he sold. At that time, the average typewriter dealer had one technician for every 1,000 to 2,000 typewriters installed...More>>