Article
The Weary World of Warranties 16 Dec, 2003
Authorized
dealerships continue to struggle with manufacturers about part warranty issues.
Warranty return leniency and warranty return impossibility seem to fluctuate
like a slow moving pendulum. Through the years, I have seen both dealers and
manufacturers take advantage of written and...More>>
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Article
Maximizing Your Profit Potential with Printer-Centric Services 16 Dec, 2003
A few
years ago, a technician friend of mine was finishing up a routine service call
on an analog copier when his client asked him if he knew anything about laser
printers. She pointed across the room, where two networked laser printers sat at
the end of a long row of cubicles. "A...More>>
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Article
Top Five Tips for Service: Discovering the Keys to Hidden Profits 16 Dec, 2003
We all know that the service
department can be profitable, yet it can be ten times more profitable than you
have ever imagined. A significant amount of your payroll expense is for the
service department. Most companies have many more service technicians than they
have salespeople. So, if...More>>
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Article
Leading A Dynamic Sales Team 16 Dec, 2003
Whether you are a single dealership or part of a larger chain of retailers,
leading sales people is a challenge. Between the lackluster performers, the egos
of the star performers, the internal conflicts and the inevitable communication
gaps, it can be a tough job for a leader. Even the...More>>
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Article
Identifying Networking Nitwits to Avoid Prospecting Nightmares 16 Dec, 2003
Did you
ever think that you were "ahead of the pack" in a certain skill only
to turn around and meet someone who put you in your place? That's what happened
to me recently when I was doing research for and upcoming audio CD training
program. This was a real wake up call for me and I...More>>
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