Rob Gilbert

For those that deliberated longer before adopting a strategic MPS strategy, or are in the first stages, many questions still arise. This print initiative takes diligence, commitment, expertise, money and yes, patience, so let’s review some boot camp basics.

For those that deliberated longer before adopting a strategic MPS strategy, or are about to, many questions arise: • What will my offering be to my customers? • How can I differentiate myself in the market? • Which tools are best to use? • How will it affect the service...more >>

October201128Let me share some thoughts and concerns that I’ve heard from clients and prospects on the topic of improving their business yet unaware how a capable consultant’s “intervention” could dramatically make a difference. We often need to examine their perspective, agenda and point...more >>

Once again, a shift in the office automation industry has taken shape, and Managed Services has been ushered in as the latest focal point in an ever evolving landscape of solutions based business models. Over the course of a handful of years, we have moved from equipment-plus-service to CPC (Cost...more >>

As each of us face a new year, so too, do we face new opportunities – and yes, challenges in our regions, our dealerships, our territories, and often in our own offices. Economic conditions are forming business decisions while cutting edge technology advances change the landscape that we...more >>