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Radicati Group names OpenText a 'Top Player' in ECM market


OpenText (NASDAQ: OTEX, TSX: OTC), the global leader in enterprise information management (EIM), today announced it has been named a "Top Player" in Enterprise Content Management – Market Quadrant 2013, a recent report published by industry analyst firm, the Radicati Group.

Providing a detailed overview of strengths and weaknesses, the Radicati Group report looked at functionality and market share to decipher "specialists", "trailblazers", "top players" and "mature players" within the market. In order for a vendor to be positioned on the right-hand side of the quadrant as either a "trailblazer" or "top player", they must have demonstrated a number of capabilities, including capture, Web content management (WCM), document management, document imaging, records management, and business process management (BPM). Social and mobile, considered advanced ECM capabilities, helped vendors to attain a higher placement within the quadrant.

According to the Radicati Group report: "Vendors don't become 'top players' overnight. As companies reach this stage, they must fight complacency and continue product innovation, or else they'll be replaced by the next generation of 'trailblazers'". Highlighting OpenText's flagship product and ability to respond to customer demand through continuous innovation, the report adds: "The OpenText ECM Suite has tightly integrated, easy-to-use workflow features for modelling and execution of both structured and ad hoc processes. It provides a seamless user experience inclusive of mobility and is integrated with other OpenText products such as Capture Center. For organisations with high-volume, complex processes, or those that integrate with other systems, OpenText BPM and Smart Applications can be used in conjunction with ECM."

Earning impressive reviews and scoring a nine out of 10 for functionality, the OpenText ECM suite was acknowledged for key strengths, including its broad range of customer experience management (CEM) tools, its strong partner network, and its ability to develop and present specialised ECM solutions to specific industries. Radicati Group states: "The company has become the go-to vendor in many industries, including public sector, financial services, healthcare, legal, utilities, oil and gas, and more

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