Jul 28, 2011 eMPS

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28 Jul, 2011
Parts Now
Parts Now
ECi OMD & La Crosse
ECi OMD & La Crosse
Supplies Network
Supplies Network
DocuWare
DocuWare
EFI Electronics Corporation
EFI Electronics Corporation
SP Richards Co.
SP Richards Co.
PROS Elite Group, Inc
PROS Elite Group, Inc
Digital Gateway/e-automate
Digital Gateway/e-automate
Printer Essentials.Com
Printer Essentials.Com
FM Audit
FM Audit
PrintFleet Inc.
PrintFleet Inc.
Compass Sales Solutions
Compass Sales Solutions
GE Capital
GE Capital
Print Audit
Print Audit
Union Technology International (MCO) Co Ltd
Union Technology International (MCO) Co Ltd
How Does MPS Align with Your IT Business Strategy?
 

More and more it seems we can’t find our needed information quickly enough. Many of our document processes seem inefficient and costly. Ask yourself, “Do these document technologies seem outdated? Is managing them out of control?” The big question is, are you and your customers’ yet focused on enabling technology and the newer processes that effectively process your / their business content?  Honestly, managed print services (MPS) may be the best start on the path to optimal Enterprise Content Management and Business Process Management. A CIO Technology Priorities Survey cites (Jan. 2010): 46% of CIOs are actively researching or piloting business process management (BPM) 38% are actively researching or piloting document/content management (ECM) There is an increasing focus on how companies manage their documents, their content, and ultimately, tie everything into optimized business processes. Photizo’s Customer Adoption model has shown that over time, MPS helps enable a natural
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“Advance” Dealer Grows All-Around Services
 

Advance – The Document Specialists is an independent dealer serving the Baltimore-metropolitan area for more than 47 years.  Since its inception in 1964, Advance has grown to become a staple in the marketplace as the top dealer for Canon, Ricoh/Savin, Konica Minolta, KIP, Panasonic, DocuWare, Kyocera, and Muratec.  Initially known for their copiers, Advance has remained ahead of the curve with technological advancements in the industry, quickly leading the pack in the advent of industry changes, such as color machines, network connectivity and more recently, document management and managed print services. Evolution of the brand, products, and servicesIn 2009, Advance recognized the need for a change in the presentation of their offerings to better showcase the expansion of business lines for their customers. First to evolve was the name, from Advance Business Systems, to a more appropriate and explanatory name, Advance – The Document Specialists. “We affectionately say that we dropped
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Analyze if Your Service is Best in Class 
 

Throughout our travels we have seen many “good” service organizations. However, “best-in-class” service organizations are a rare breed.  We notice that some organizations are laser focused on margin gains at the expense of providing outstanding client service.  Yet in other cases, we see service teams that have historically delivered excellent client satisfaction, but when their organization gravitates towards other revenue streams, i.e. managed print services (MPS), production print, managed services; service levels begin to deteriorate.  To truly be a best in class service organization today, there needs to be an intense focus on results in various areas. The areas for opportunity are not merely topics of discussion. Good service organizations are constantly implementing and executing the appropriate action plans for clear and concise expected results. These companies are focused on multiple areas simultaneously to ensure the service department is properly trained, creditable, and
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Grab Your (MPS) Customers with Social Media
 

You need to get the message out daily or weekly on how effective your Managed Print Services (or other services) are. We live in a world where customers and suppliers need 24/7 access to finding information - and yes, other than your “static” website just waiting for prospects. Instead or in addition to your website, the inventive Social Media sites can be your business “calling card” to getting active with your customer base -  using a web interface such as Facebook, Twitter, LinkedIn, etc., and blogging platforms.  This method creatively allows you to tell your customers all about your current business issues, future plans, promotions, training, and more.  You seek to become “one with your customers” and in return, your customers will (or should) want your products and services. Not to mention exposing your company as a credible (and visible) leader in its field, such as managed print services. Companies once thought that you had to spend a fortune for good advertising. Many
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Des Plaines Office Equipment Launches Speakers Bureau on Managed Print Services & Copier Security Issues
 

Des Plaines Office Equipment (DPOE) announces the launch of its Speakers Bureau on Print Managed Services and copier security issues. According to DPOE President Chip Miceli, both issues can have great impact on businesses.Print Management – which takes a “big picture” look at the total process and costs associated with generating a company’s documents – has emerged as a growing trend. By incorporating a Print Management protocol, a business can identify current and anticipated printing needs, ensure optimal equipment performance, develop an ongoing service and maintenance program and ultimately tighten operating costs.  The danger of sensitive information that is stored on old copiers and not properly disposed of has created potentially serious problems for businesses of all sizes; just as laptop and desktop computers have hard drives that store information, so too do office copiers and multifunction printers.  In fact, all digital copiers manufactured after 2002 contain hard drives,
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