July 30, 2010 eMPS

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30 Jul, 2010
Digital Gateway
Digital Gateway
ECi Software Solutions
ECi Software Solutions
FM Audit
FM Audit
Supplies Network
Supplies Network
GreatAmerica Leasing
GreatAmerica Leasing
PrintFleet Inc.
PrintFleet Inc.
Compass Sales Solutions
Compass Sales Solutions
EFI Electronics Corporation
EFI Electronics Corporation
DocuWare Corporation
DocuWare Corporation
BEI Pros
BEI Pros
Parts Now
Parts Now
Printer Essentials
Printer Essentials
LMI Solutions
LMI Solutions
Print Management Solutions Group
Print Management Solutions Group
Technology in MPS: Can You Have Too Much Technology?
 

I work for an organization that is often accused of being obsessed with technology and automation. In 1996, we chose to develop our own ERP system and now have a large team of developers on staff to continuously improve and expand the capabilities and connectivity of our in-house systems. We have fully automated our distribution, accounting, order processing, marketing promotions, return authorizations, business intelligence, and linked our system to all the top ERP providers serving businesses today.  So when entering the Managed Print Services market several years ago, one would expect that Supplies Network would automate the process extensively. Our CEO was told by a friend, “Whatever the quote on time and cost from the software development firm, you can expect it to take twice as long and cost twice as much!” The friend was wrong, it took five times as long and cost five times more.  And, when completed, the software did not have all the capabilities we hoped it would. Technology and
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EFI Shares a Client Success Story in the vertical market of Healthcare
 

CLIENT OVERVIEW:  Company Nurse offers an injury hotline staffed with triage nurses who promptly and compassionately respond to workplace injuries. Company Nurse ensures objectivity in assessing injuries and medical needs for their customers nationwide, while providing comprehensive reporting options for Workers’ Compensation claims. BUSINESS CHALLENGE:  “We create a lot of booklets and it was a trial-and-error process involving printing a draft, making changes, and printing again. We were manually counting pages, not to mention converting everything to PDF,” says Angi Hast, project manager. Company Nurse relied on outside vendors to print their booklets, brochures and other important corporate and internal materials. As the company be­gan to print shorter runs and more personalized pieces, this arrangement became too expensive. A cost analysis revealed they could save more than $1,500 a month by bringing these print jobs in-house — not to mention improving turnaround times and control
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MPS and the “Green Office”
 

The topic of environmental sustainability and “going green” has been top-of-mind in media coverage and industry analysis lately. Office equipment manufacturers (OEMs) such as Xerox have introduced solid ink supplies to reduce waste and hazardous chemicals; Ricoh promotes its cradle-to-grave product design strategy; and HP regularly touts its goal of 1 billion kilowatt-hours saved by 2011. In fact, virtually all of the manufacturers from Océ to Kyocera Mita (and its “Ecosys” line) have some variant of green programming, positioning, and messaging. Increasingly, this message includes the benefits of Managed Print Services (MPS) programs as well. The messaging seems to be focused on a few specific tenets: ·         MPS assessments provide the opportunity to establish baseline environmental metrics for energy usage, carbon footprint, and paper usage/waste. ·         MPS fleet optimization provides the opportunity to
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Avoid the Achilles’ Heel of MPS: Hire the Right Sales Talent
 

According to Wikipedia an Achilles’ heel is a deadly weakness in spite of overall strength that can actually or potentially lead to downfall. While the mythological origin refers to a physical vulnerability, metaphorical references to other attributes or qualities that can lead to downfall are common. The same is true of the best planning and constructed Managed Print Services programs, without the right sales talent, programs often stall or fail.  Recruiting and hiring the right talent can be frustrating.  We hear from multiple dealers each week about their frustrations to even sort through applicants to determine who to even interview.  The same attributes that make a copier sales rep successful don’t always apply to MPS.  And making a hiring mistake is both costly in time and salary, but also in the delay of moving MPS program forward. In order to help dealers be more successful with their MPS programs, a MPS Sales Hiring Study was conducted by GreatAmerica to compile these
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PRINT MANAGEMENT FACTS
 

Industry leading analyst firm, Gartner Group estimates that when it comes to print management that: Corporations spend between 1% to 3% of their annual revenue on printing and that; The average office employee spends $3,400 a year in document output* The cost of printing continues to increase 11% per year due to higher page volumes and increased use of color devices That 40% of all IT / help desk calls are printer/copier related** The average office has 1 printing device for every 4 employees when the optimum ratio is 1 to 10**
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