Jun 30, 2011 eMPS

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30 Jun, 2011
Parts Now
Parts Now
ECi OMD & La Crosse
ECi OMD & La Crosse
Supplies Network
Supplies Network
DocuWare
DocuWare
EFI Electronics Corporation
EFI Electronics Corporation
SP Richards Co.
SP Richards Co.
PROS Elite Group, Inc
PROS Elite Group, Inc
Digital Gateway/e-automate
Digital Gateway/e-automate
Printer Essentials
Printer Essentials
FM Audit
FM Audit
PrintFleet Inc.
PrintFleet Inc.
Compass Sales Solutions
Compass Sales Solutions
GE Capital
GE Capital
Print Audit
Print Audit
Union Technology International (MCO) Co Ltd
Union Technology International (MCO) Co Ltd
Delivering the full potential of MPS with Print Management
 

For years, IT professionals, solution providers and analysts have been talking about organizations controlling and managing their print fleet. Printing for many organizations represents an unsustainable waste of resources, a drain on efficiency, a headache for IT and a risk to security and compliance. The costs of a poorly managed print environment are great: Gartner estimates that active management of office printing could reduce spending by 10 to 30 percent. Today, Managed Print Services (MPS) have emerged as the program of choice for resellers who are looking to address this problem with customers. MPS programs promise to transform the cost and complexity of self-managed printing into the simplicity of an all-inclusive, vendor-managed service. The end goal of any MPS program is to reduce the cost of printing for an organization. However, by their nature, most MPS programs are device-centric and utilize several methods to achieve this goal, including device optimization and fleet management, in order to
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A Winning Dealership: MARCO
 

The recent recipient of the imageSource 2011 Perfect Image Award for Best Implementation of Managed Services, presented at ITEX 2011, Marco is a 100% employee owned dealership that helps organizations manage their information by applying network expertise to voice, data, video, and print solutions. Marco specializes in data networking and security, converged voice applications, managed print and document management, audio/video for training and meeting rooms, digital signage, and video surveillance solutions. Marco serves customers throughout the Upper Midwest and nationally with 20 locations throughout Minnesota, Wisconsin, North Dakota, South Dakota, and Iowa, with the corporate office located in St. Cloud, Minnesota. Managed Print Services ProgramMarco believes that an effective managed Print Service program goes beyond replacing old devices with new equipment to increase efficiency and performance. It requires gaining complete control over the print environment to allow their customers to make better
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MPS – What is the Response Time?
 

Your organization just took over a new MPS account; expectations are high and everyone is excited about this additional opportunity.  It is critical for your organization to put its best foot forward and exceed the new client’s expectations.  Are the client’s expectations for Service and Service Response clear?  Is the service department made aware of these expectations?  If there is a response time expectation, then how were these expectations discovered?  Or, was it assumed that the client expects your typical four hours response?  You might be surprised to learn that the client expects you to show up sometime that same day or the next, or the client expects the response time to be even better than before. Yet there is not a clearly defined expectation. For the traditional copier dealer, service response time benchmarks have been etched into the brain since the beginning of time.  Setting response time levels based on products or segment class has been a best
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FlexPrint’s Strategies That Achieved Outstanding MPS
 

The recent recipient of imageSource’s 2011 Perfect Image Award for “Outstanding MPS Program,” FlexPrint, Inc. is no stranger to success. Since its founding in 2005 by CEO Frank Gaspari, FlexPrint, a leading dealership headquartered in Tempe, Arizona, has grown by a whopping 703 percent, year-over-year for the past three years.   This success and exponential growth has thrust the company into the local and national spotlight. In addition to the recent Perfect Image Award, FlexPrint was recognized as one of the fastest growing privately held companies in America by Inc. magazine. They were also recognized by the Phoenix Business Journal three years in a row as one of the Best Places to Work, and by the Arizona Small Business Association as one of Arizona’s Top 50 Companies to Watch.  In addition, Gaspari was recently recognized as one of the imaging industry’s 40 Most Influential People cited by The Week in Imaging magazine.    “I attribute our success to our proven
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Ricoh Joins Managed Print Services Association at Foundation Member Level
 

Columbus, OH – June 27, 2011 - Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions, has just signed on as the first manufacturer to join the Managed Print Services Association (MPSA) at its highest commitment level, the Foundation Member.  Ricoh Family Group (RFG) dealers may now join the MPSA at a discounted rate because of Ricoh’s Foundation Member status. In addition, Foundation Membership is the premier level of corporate involvement in MPSA, and Foundation Members receive top visibility among corporate members in the organization. “We are pleased that Ricoh is our first OEM to join the MPSA as a Foundation Member. Since Ricoh is an influential leader within the managed print services community, we anticipate others will follow their lead and increase their involvement in the MPSA. Ricoh was also one of our 2011 MPSA Leadership Award winners, so their experience and innovation in managed print and managed document services
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