October 1, 2010 eMPS

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1 Oct, 2010
Miracle Service by Nexent Innovations
Miracle Service by Nexent Innovations
ECi Software Solutions
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GreatAmerica Leasing
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Printer Essentials
Printer Essentials
MPS Service Delivery Approach – It’s no different than with Copiers/MFD’s, right?
 

One of the advantages that existing copier/MFD service providers have when entering into supporting Managed Print Services is ease of entry:  the break-fix infrastructure is already in place, customers are aware of service capability and quality, and minimal investment is required.  However, are all of the traditional copier service delivery practices transferable or appropriate?   There can be significant benefits in a different approach to service delivery when supporting printer fleets.  Let’s take a look at a few. One of the traditional copier service practices, with proven benefits, is the use of dedicated technician territories.  Why did dedicated technician territories become an accepted best practice?  Well, primarily, the practice was customer driven:  because copiers required regular service and were broken “all the time”, customers demanded having the same technician service their equipment, it gave them comfort, and the technician/customer
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Oce’ - Saving Money Through Standardization & Smart Management
 

Oce’ - And How the Province of South Holland Saved Money Through Standardization & Smart Management The ChallengeThe Province of South Holland wants to save on management costs associated with copying and printing. It also wants to reduce paper consumption by 40% less and decrease the call load on its service desk. In addition to this, the repro department must be more efficiently used. The Solution & ApproachOcé installed 100 printers of the same type and connected them all to the network for optimal use within a FollowMe printing application. Efficient management was achieved with the Fleet Monitoring service module, an MPS portal that continuously monitors the status of all devices and transmits the information to the Océ Service Desk, enabling rapid onsite response. The workflow of the repro department was improved by installing three new, high volume devices and software that simplifies the printing process from acceptance to archiving. Staff were trained by Océ to ensure optimal use of
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Understanding the Future of MPS
 

There is no question that Managed Print Services (MPS) is the hot topic in the office equipment market today. With double digit growth expected through 2013, there is still a huge revenue opportunity for office equipment dealers. Nevertheless, the concept of managed print services (MPS) is changing. The technology that enables MPS engagements is evolving, business models are shifting, and clients’ needs are becoming more targeted and sophisticated. Savvy service providers will not only take advantage of the opportunities offered today, but will also be thinking beyond MPS to the next big thing—positioning their business for growth and success. Moving Beyond Managed Print ServicesMany organizations asked us this year what we see beyond managed print. At InfoTrends, we see a transformation and convergence happening in the market. Managed Print Services, Managed Services, and Outsourcing are coming together from various industry specific areas and are beginning to unite into an all-encompassing service
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3 Big Insights Into MPS & IT
 

Today, our customers are demanding more of a service centered approach other than our typical product focus one.  In order to answer this call many dealerships have taken a significant focus and investment in offering Managed Print Services (MPS). One might argue that “Services” has taken over “Solutions’ as our new buzz word of the industry, or maybe we have a new definition of Solutions?  For this article lets define Solutions as the combination of the People, Service, and product we offer to potential customers. With that in mind, I wanted to share some helpful insights in MPS Solutions that often get over looked or undervalued. INSIGHT # 1 – Don’t undervalue the impact When dealing with output devices in any organization (especially printers) there are two major impacts we will address: 1. FINANCIAL IMPACT2. TECHNICAL IMPACT A lot of time we make the error of trying to address new technology first (replace equipment) instead of simply focusing on the financial savings.
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BEI Services, Inc. and NPRN Announce Software Services Deployment
 

Cody WY (September 8th, 2010) -  BEI Services Inc. announces the full software release and deployment for the National Printer Repair Network (NPRN).  Over the last few weeks, BEI Services has deployed and trained the members of NPRN network on how to utilize their automatic nationwide call routing system.  This software automatically routes requested service calls to participating dealers/resellers throughout the U.S. based on manufacturers supported and zip codes.  All service calls are then measured for service response times, along with other performance measurements per dealership.  The routing and reporting software is maintained at a secure website with access by all members.  When a service call is entered, the system will find a servicing dealer within 30 seconds and notify both the service requestor and service provider via email to have them login to the site and accept the service call.  The system them follows up with timed reminders to ensure the service
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